CUSTOMER POLICYClick here to view our Customer Policy regarding water services.
The Utility expressly reserves the right to disconnect, confiscate unauthorized devices, and / or discontinue service or any other connection with or without notice where the Utility discovers, finds or is otherwise made aware of any such installation that poses a threat to the supply, public health or public safety.
Supply - the utility cannot guarantee uninterrupted service and will not be responsible for any claims arising out of the failure to deliver continuous service.
Water Payments
Go to
http://pay.softtelpay.com or call toll free 1-855-4TELPAY (1-855-483-5729).
When you are asked to enter an identification code, use 4221011. You must have your credit/debit card and this bill in order to enter other needed information. SOFTtelPay will charge a nominal fee for using this service.
Go Paperless
To signup for paperless billing, go to
brownsville.viewbill.net, click the Register link and follow the instructions. Bills will be viewable after the city does the next billing.
Click here to download the Brownsville Water System Water Quality Report for 2019.