Customer Policy

Sanitation pickup is mandatory inside the city limits. Failure to pay your monthly bill by the 15th of each month will result in a 10 percent penalty being applied to your account. If not paid in full by the 25th of each month, it will result in termination of collection services and be considered a nuisance and violation of this ordinance. Violators will be subject to current penalties, reconnection fees, and fines. Before services will be reinstated, all past due charges, plus the setup fee, plus 3 additional months, must be paid in full. Customers repetitively disconnected must sign up for autopay. All trash must be bagged and placed in the city can for pickup. Do not place trash/debris on the ground. Trash receptacles must be brought to the road no later than 7 am on the day of pickup. However, we recommend placing it out the night before.

MOVING PROCEDURES

• If you should move without notice any unpaid balance left owed by you will remain. Before services will be reinstated, all past due charges, plus the setup fee, plus 3 additional months, must be paid in full.
• There is a $10.00 transfer fee to move service within the city limits.

OTHER CHARGES AND - OR FEES

• Customers will be charged $35.00 for returned checks, and service will be disconnected if not paid.

PAYMENT OPTIONS

For your convenience, there are six ways to pay your bill:

• At City Hall Monday through Friday (cash, check, or money order)
• In payment drop box (located by front door at City Hall)
• Debit and credit card payments (online or over the phone)
• At the Bank of Edmonson County (if paid by the 15th of the month)
• ACH Autopay (complete application and provide voided check)
• By US Mail

City Hall office hours are Monday thru Friday 8am-2pm (Closed 12pm-1pm for lunch and on holidays)

Our mailing address is:
Brownsville Water System
PO Box 238
Brownsville, KY 42210-0238

Prompt payment of your bill to avoid penalty and delinquent charges is sincerely appreciated!​